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Dispatch & Delivery
 Question : My order hasn't arrived yet outside the United Kingdom. What can I do?
 Answer :
Step One
Please make sure whether your order has been shipped. If it has, we will have sent you an automated e-mail shipment notification. You can also check that your order has been shipped in the Order Status(es) area in your Account on our website.


Step Two
Check whether delivery has taken longer than we estimated. Be sure to calculate this according to the number of working days since your order was shipped. Some mail services may not operate or deliver at weekends.


Step Three
If your order has been shipped and has not arrived within the estimated number of working days, please:

a) Be assured that your order should be with you soon;

b) Check that the delivery address which you gave us is full and correct. If you gave an incomplete or incorrect delivery address with your order, let us know as quickly as possible so that we can try to help your order reach its proper destination.


Step Four
Sometimes, a neighbour, colleague or receptionist will take receipt of an order for you and will not let you know. Please ask your neighbours, colleagues and receptionist whether they have taken your order for you.


Step Five
Delays can be caused by bad weather, strikes, airport security, customs delays, mail delays and public holidays. Some countries will be more affected by these than others. Please do be patient.


Step Six
Mail services are different in each country. Your order will be delivered in your local mail in the usual way.

a) If mail in your country is usually delivered direct to your delivery address (rather than held at your post office for you to collect), the mail service may have been unable to deliver to your address, or no one may have been available at the address to receive the delivery. Please note that mail services do not always leave cards, if they have attempted delivery.

b) If mail in your country is usually held at your post office for you to collect (rather than delivered direct to your delivery address), the delay is likely to be due to one of the reasons listed in Step Five (bad weather, a strike, airport security, a customs delay, a mail delay, or a public holiday).

In both cases, we would recommend that you contact your local postal sorting office/delivery office to see if they are holding your order for you. Your local postal sorting office/delivery office will only need your delivery name and address to check if it is holding your order. We cannot supply a tracking number.

NB: Please note that a sorting office/delivery office is different from a post office.

If your order is returned to us because it is undeliverable, we will e-mail you to let you know.

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Up to 35% off Oxford University Press
Oxford School Shakespeare: Macbeth
By: WILLIAM SHAKESPEARE, ROMA GILL
Macbeth is one of the most popular texts for study by secondary students the world over. This edition includes illustrations, preliminary notes, reading lists (including websites) and classroom notes.
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Dudely Book Award Shortlisted
The Extraordinary Colours of Auden Dare
By: ZILLAH BETHELL
The answer to this will take Auden and Vivi on a thrilling journey of discovery as they seek to find out just what exactly Paragon is - and what link he has to Auden - and find that the truth is bigger and more wonderful than either of them could have imagined.
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New Title
Battle of the Beetles
By: M.G. LEONARD
The beetle adventure continues as Darkus and his friends seek wicked Lucretia Cutter''s secret Biome in the Amazon rainforest. If they can''t stop her from unleashing her hoard of giant
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30% off 2018 Carnegie Nominations
The Sun is also a Star
By: NICOLA YOON
Natasha: I'm a girl who believes in science and facts. Not fate. Not destiny. Or dreams that will never come true. I'm definitely not the kind of girl who meets a cute boy on a crowded New York City street and falls in love with him. Not when my family is twelve hours away from being deported to Jamaica. Falling in love with him won't be my story.
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New Title
How to Stay Alive
By: BEAR GRYLLS, BEAR GRYLLS
Containing a wealth of survival knowledge, this book teaches you: how to make fire; how to navigate; how to administer first-aid; how to survive a bear attack; how to drive off-road; how to fly a plane in an emergency; and how to escape a burning building. It also includes 100 other essential skills to survive the modern world.
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Berkshire Book Award Nominated
Thunderstruck
By: ALI SPARKES
After ten-year-old Theo and Alisha are struck by lightning, their lives change forever - they can see ghosts! It's amazing what several thousand volts skipping through your nervous system can do to you. But can the pair, together with their new ghostly friends, Doug and Lizzie, stop some sinister goings on at school before it's too late?
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New Title
Nancy Parker's Chilling Conclusions
By: JULIA LEE
Nancy Parker has a new job, she's accompanying her old school teacher Miss Lamb as a ladies' maid to Midwinter Manor. But things take a turn for the worst when Nancy discovers a dead body in the library. With a house full of strange guests, who could possibly be the murderer?
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New Title
Radio Boy and the Revenge of Grandad
By: CHRISTIAN O'CONNELL
Debut sensation Christian O'Connell is back with more hilarious adventures of Spike, super-star radio DJ... and trouble-prone ordinary kid.
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